How We Handle Technical Issues During a Test: Technical failures reported during a session are logged with a timestamp and typically qualify for a reset � contact support with your session ID as soon as an issue occurs.

Trust on Redrob Skills is built into the mechanics, not just claimed in a policy page. Every score traces back to a fixed rubric applied identically to every candidate, every credential is recorded the moment it’s issued, and every result comes with a fairness summary showing exactly how it was reached.

If something ever feels off � a flagged session, a disputed score, a technical failure mid-test � a human reviewer is always reachable, and the process for reaching one is the same for every candidate, regardless of who they are or which test they’re taking.